Application: Improving Patient Flow in Emergency Departments
As you learned from Chapter 4 of Hospital-Based Emergency Care and from this week’s articles,emergency departments face serious challenges that impact, and are impacted by, conditions throughout the hospital. Experts emphasize the need to making patient flow more efficient. As noted in the IOM Committee’s report:
Patient flow, defined as the movement of patients through this system, is an important indicator of the timeliness, safety, and quality of the care received. Efficient patient flow ensures maximum throughput (the number of patients treated and discharged from the ED per day), minimizing delays at each point of the delivery process with no decrement in the quality of care. Impaired patient flow, on the other hand, results in bottlenecks that prolong delays for patients already in the system, as well as those awaiting entry (p. 133).
For this Application, you will interview at least one administrator or manager working in a local emergency department to learn how his or her ED has identified and addressed challenges involving patient flow. On the basis of this interview, you will select one of these challenges and do further research about best practices to address this problem.
1.Setting Up the Interview
Read through the entire Application to gain an overview of this assignment.
As soon as possible, contact the emergency department at a local hospital and ask to set up an interview with an administrator or manager in this ED. This must be someone who can discuss process improvement efforts in this ED related to patient flow.The interviewee should hold one of the following (or comparable) positions for this ED:
o Administrative director of the ED (usually non-physician)
o Chief of Emergency Services or Emergency Department (physician)
o Nurse Manager for ED
o Lab Manager or Imaging Manager responsible for supporting ED
When contacting the department, identify yourself as a student in the Walden University MHA program and briefly describe your objective in interviewing the administrator or manager. Let your interviewee know that you will keep all identifying details (such as his/her name and the name of the hospital) confidential, if desired.
Preparing for and Conducting the Interview
Review the “Input/throughput/output Model” of a patient flow through the ED, on page 134 in Hospital-Based Emergency Care(http://books.nap.edu/openbook.php?record_id=11621&page=134# ). Consider why this is the typical model, and what the pros and cons of this process flow are. Make sure you understand how it represents patient flow.
Make a list of various issues related to patient flow, as identified in Chapter 4 of Hospital-Based Emergency Care and your other Learning Resources. Note when and why bottlenecks typically occur, and identify other problems in efficient processing of ED patients. Also list strategies used to address these challenges.
With these thoughts in mind, develop a list of questions about the patient flow process (covering input, throughput, and/or output phases) to ask your interviewee. Through these questions, you should find out about challenges they have encountered regarding patient flow, and ways they have addressed it. Phrase these questions in your own words. At minimum, your questions should encompass the following:
o What are crucial challenges this ED has faced in recent years related to patient flow?
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