The shelf life of a battery produced by one major company is known to be Normally distributed, with a mean life of 10 years and a standard deviation…
September 16, 2020
MGT330 Ashford University Career Goal Development Paper
September 16, 2020

Office communication must be direct, sincere, and accurate. Communication must also be done in a way that creates value for the patient (or customer). Identifying bad communication will help show steps that should not be taken in the future.

Task:
You are training a new member of the medical team. Your boss has stressed to you that it is important for all new employees to understand ineffective communication and its outcomes. Give 2 examples of ineffective communication that could result in bad customer service in a medical office.Discuss strategies for overcoming perceived service issues.

 

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