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PLEASE READ THE INSTRUCTIONS CAREFULLY.
Read Read IBM Adopts SugarCRM on pages 247 – 248 of the textbook, Reynolds, G.W. (2016). Information technology for managers (2nd ed.). Boston, MA: Cengage Learning. After reading the case, write a 2-page analysis answering the following questions:

How have the CRM needs of IT software companies changed over time? How will they continue changing in the future?
How are CRM needs of companies changing with social media?
What is open source software? What are the pros and cons of open source software?
Open source software is believed to be the future of technology. Do you agree or disagree?

Please be sure to follow the APA style format in your writing, making sure that your answer is well supported using material from the book or any additional sources. Use at least five references in your paper and cite them properly. If material from any source (including the assigned case or book) is used, these references should be specified using the APA format. The font should be 12-point Times New Roman. The margins should be 1 inch all around. The line spacing should be single spaced with no spacing between paragraphs. Your work should be original as it would be checked for plagiarism.
 
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